Privacy Policy

Tooniebet | tooniebet-canada.co.

Effective Date: May 21, 2026.

Last Updated: May 21, 2026.

1. Introduction

Welcome to Tooniebet. We are committed to protecting the privacy and personal information of every player who visits or uses our platform. This Privacy Policy explains how Tooniebet ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you access our website, register an account, place bets, make deposits or withdrawals, or otherwise interact with our services.

By using Tooniebet, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.

Tooniebet operates in Canada and takes its obligations under Canadian federal and provincial data protection law seriously. Our practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial legislation including Alberta's Personal Information Protection Act (PIPA), British Columbia's Personal Information Protection Act (PIPA BC), and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25). Where our services are accessed by players in Ontario through the regulated iGaming Ontario (AGCO) framework, we additionally adhere to applicable iGO operator standards and obligations.

2. Who We Are

Operator:

Website: tooniebet-canada.co.

Contact Email: [email protected].

For any questions, concerns, or requests related to your personal data, you may contact us directly at the email address above.

3. What Personal Information We Collect

We collect personal information that is necessary to provide you with a safe, legal, and enjoyable gaming experience. The categories of personal information we collect include:

3.1 Registration and Identity Information

Full legal name.
Date of birth (to verify you are of legal gambling age in your province).
Residential address (including province and postal code).
Email.
Phone.
Username and.

3.2 Identity Verification and KYC Documents

To comply with anti-money laundering (AML) regulations and responsible gambling obligations, we may require:

Government-issued photo identification (e.g, passport, driver's licence, provincial ID).
Proof of address (e.g, utility bill, bank statement).
Proof of payment method.

3.3 Financial and Payment Information

We collect information related to deposits and withdrawals processed in Canadian dollars (CAD). This includes:

Payment method type (e.g, Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency).
Transaction amounts and.
Partial payment card numbers or account identifiers where.

Full payment credentials such as card numbers or banking passwords are never stored on our servers. Interac e-Transfer transactions, which are among the most widely used methods by Canadian players, are processed through secure, encrypted banking channels.

3.4 Gameplay and Activity Data

Betting history, game sessions, wagers placed, and.
Bonus and promotional activity, including any opt-in elections for bonuses (particularly relevant for Ontario iGO-regulated accounts where bonuses are not applied automatically).
Game preferences and platform.

3.5 Technical and Device Data

IP address and approximate.
Browser type and.
Device type, operating.
Session duration and pages.
Cookies and similar tracking technologies (see Section 9).

3.6 Communications Data

Emails, live chat transcripts, and support tickets exchanged with our team.
Responses to surveys or promotional.

3.7 Responsible Gambling Information

Self-exclusion elections, deposit limits, session limits, and cooling-off.
Any information you voluntarily provide in connection with responsible gambling.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Purpose	Legal Basis
To create and manage your account	Contractual necessity
To verify your identity and age	Legal obligation / Contractual necessity
To process deposits and withdrawals in CAD	Contractual necessity
To comply with AML and fraud prevention obligations	Legal obligation
To personalise your gaming experience	Legitimate interest / Consent
To provide customer support	Contractual necessity
To send you promotional offers and bonuses	Consent
To enforce responsible gambling tools	Legal obligation / Legitimate interest
To comply with regulatory obligations (AGCO, BCLC, AGLC, etc.)	Legal obligation
To improve our platform and detect technical issues	Legitimate interest
To detect and prevent cheating or abuse	Legitimate interest

We will not use your personal information for any purpose that is incompatible with the purposes described above without your prior consent.

5. Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers who assist us in operating our platform. These include:

Payment processors and banking partners (including those facilitating Interac e-Transfer and other Canadian payment methods).
Identity verification and KYC.
Game software providers and content.
Customer support platform.
Fraud detection and cybersecurity.
Cloud hosting and data storage.

All such providers are contractually bound to handle your information in accordance with applicable Canadian privacy law and this Policy.

5.2 Regulatory and Legal Authorities

We may be required to disclose your personal information to:

iGaming Ontario (AGCO) for Ontario-regulated.
British Columbia Lottery Corporation (BCLC) for BC.
Alberta Gaming, Liquor and Cannabis (AGLC) for Alberta.
Law enforcement agencies, courts, or government bodies when required by law.
Fraud prevention agencies and AML monitoring.

5.3 Responsible Gambling Organisations

Where self-exclusion or responsible gambling referrals are required, limited information may be shared with organisations such as those supporting ConnexOntario (1-866-531-2600) or the Problem Gambling Helpline (1-888-230-3506).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant successor entity, subject to equivalent data protection standards.

6. Data Retention

We retain your personal information for as long as your account is active, and for a minimum period thereafter as required by law. Specifically:

Account and identity data: Retained for a minimum of 5 years after account closure, consistent with Canadian AML regulations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
Transaction records: Retained for a minimum of 5 years following the transaction date.
Responsible gambling records: Retained for the duration of any self-exclusion period and for a reasonable period thereafter.
Communications: Retained for up to 3 years unless a longer period is required by law or ongoing proceedings.

When retention is no longer required, data is securely deleted or anonymised.

7. Your Privacy Rights

Depending on your province of residence, you may have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal information we hold about you and information about how it is being used.

7.2 Right to Correction

If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it.

7.3 Right to Withdrawal of Consent

Where we process your personal information on the basis of your consent (e.g, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.4 Right to Deletion

Subject to legal retention obligations, you may request the deletion of your personal information. We may not be able to fulfil deletion requests where retention is required by law (e.g, AML obligations).

7.5 Right to Restrict Processing

In certain circumstances, you may request that we limit how we use your personal information.

7.6 Right to Lodge a Complaint

If you are dissatisfied with how we handle your personal information, you have the right to file a complaint with the relevant authority:

Federal: Office of the Privacy Commissioner of Canada (OPC).
Alberta: Office of the Information and Privacy Commissioner of.
British Columbia: Office of the Information and Privacy Commissioner for BC.
Quebec: Commission d'accès à l'information (CAI) — particularly relevant under Quebec's Law 25.

To exercise any of the above rights, please contact us at [email protected]. We will respond to verified requests within 30 days, or within the timeframe prescribed by applicable law.

8. Data Security

We take the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These include:

SSL/TLS encryption for all data transmitted between your device and our.
Encrypted storage of sensitive personal and financial data.
Access controls ensuring that only authorised personnel can access personal data, on a need-to-know.
Regular security audits and vulnerability.
Secure, segregated payment processing environments that do not store full payment.

Despite these measures, no transmission over the internet or electronic storage system is entirely secure. If you have reason to believe that your account has been compromised, please contact us immediately at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and deliver relevant content.

9.1 Types of Cookies We Use

Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled.
Analytical/Performance Cookies: Help us understand how users interact with our platform so we can improve it.
Functional Cookies: Remember your preferences, such as language settings and login status.
Marketing Cookies: Used to deliver promotional content relevant to your interests, subject to your consent.

9.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. A cookie consent tool is presented to you upon your first visit to our site.

10. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or notifications about bonuses, free spins, new games, and special offers. This may include match deposit bonuses, seasonal promotions, and game-specific offers such as those related to popular titles played by Canadian players.

Ontario players: In accordance with iGaming Ontario (iGO) requirements, bonuses are not automatically applied to your account. You must actively opt in to any bonus or promotional offer.

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing.
Updating your communication preferences within your account.
Contacting us at [email protected].

Opting out of marketing will not affect transactional or account-related communications that are necessary for the provision of our services.

11. Responsible Gambling and Your Data

We are committed to promoting responsible gambling among our Canadian players. Your personal information may be used to:

Monitor gameplay patterns for signs of problem gambling.
Apply player-initiated limits (deposit limits, loss limits, session time limits, cooling-off periods).
Process voluntary self-exclusion.
Communicate with you regarding responsible gambling resources where.

If you are experiencing difficulties with gambling, we encourage you to reach out for support:

ConnexOntario: 1-866-531-2600 (Ontario).
Problem Gambling Helpline: 1-888-230-3506.
iGamblingOntario.ca for Ontario-specific.

12. Children and Minors

Tooniebet's services are strictly intended for individuals who are of legal gambling age in their province of residence. We do not knowingly collect personal information from individuals under the age of 18 (or the applicable legal gambling age in their province). If we become aware that a minor has provided us with personal information, we will promptly delete that information and close the relevant account.

13. International Data Transfers

Some of our third-party service providers may be located outside of Canada. Where personal information is transferred internationally, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under Canadian law, including through contractual data protection agreements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting the revised policy on our website and updating the "Last Updated" date at the top of this page. We may also notify you directly by email where required by law. Your continued use of our platform following such notification constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy team:

Email: [email protected].

Website: tooniebet-canada.co.

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your concern to the applicable provincial or federal privacy commissioner as described in Section 7.6.